Business Process Audits

Most companies have successfully implemented "lean" concepts to improve operational efficiencies in their manufacturing and/or delivery processes within the last 2-3 years. In many of these companies, making further operational improvements are now being constrained by outdated management or "office" business processes.

Our Business Process Audit Services are targeted for companies that want to dramatically improve the effectiveness of critical business processes. Many times these business processes involve the use of information technology.

Examples of key business processes that we have helped our clients improve include:

  • Sales Management
  • Pipeline Management
  • Sales Process
  • Lead Management
  • Customer Order Fulfillment
  • Freight Management
  • Inventory Management
  • Product/Service Cost Management
  • Price and/or Estimate Management
  • Hiring Process

Our Business Process Audit Services are tailored to each opportunity and can include any of the following services.

  • Defining scope of Audit Project.
  • Review of overall Management Expectations and Goals with the Executive Team.
  • Audit of current business process and, if appropriate, current software usage.
  • Assessments of current staff.
  • Assessments of current processes and procedures related to the audit.
  • GAP analysis of the current processes and the current management expectations.
  • Written Management Summary that includes audit observations, prioritized recommendations, and an initial draft of an action plan for implementing the recommendations
  • Presentation of Observations, Recommendations, and Action Plan to the Executive Team.
  • Assistance with the implementation of the Action Plan approved by the Executive Team.