IT Audits

Under-utilized IT investmentsrepresents a tremendous amount of untapped potential for companies thatdesire to improve employee productivity,reduce costs, improve customer service levels, or improve thereturn on investments (ROI) that they have received from their investments in technology.

Most companies have invested substantial amounts of money in the implementation of their computer systems and strategic software applications, such as their web site, their enterprise management software (ERP), their customer relationship management software (CRM), or their electronic data interchange software (EDI).

Based onour thirty years of IT experiences,we havediscovered that many of these companies are either disappointed with the results that they have receivedfrom their information technology (IT) projects, or theyexperiencesignificant difficulties evaluatingoptions formakingadditional investmentsinstrategic software applications.

In manysituations these companiesbelieve that they have not received an acceptable return on their investment from these strategic software projects, or, in some cases,their overall investment in their IT function. Additionally many companieshave a difficult timedeciding whether or not to make additional investments inthese existing software applications.

In some instances, when dissatisfaction reaches a very high level, it is a commonreaction to conclude that this failurewas due to the vendor, or software products selected,and then proceed toinvest another substantialamount of time, resources,andcapitalto hire new IT staff, upgrade the existing application software, orpurchasenew application software, onlyto realizethe same unsatisfactory results.

Our IT Audit Services are targeted for companies that want to dramatically improve the return on investment,and related software usage, that they have received from their investment in their overall IT function, or from their investmentin strategic software applications. These Services are helpful in situations whereour clientsdesireassistance to accomplish any of the following needs:

  1. Audit the current usage of key software applicationsusing our Software User Survey Process
  2. Determine if the existingsoftware applications shouldbereplaced or upgraded
  3. Significantly improve the usage of existing software applications
    Evaluate the purchase of new software applications
  4. Develop focused training plans for remedying declining application knowledge of key software users due to staff turnover
  5. Develop an on-going IT Plan that plans for making future IT investments, and the decision making criteria for making future IT investments.

Our IT Audit Services are tailored to each opportunity and can include any of the following services.

  • Defining scope of Audit Project.
  • Review of overall Management Priorities and Expectations with the Executive Team.
  • Audit of current software usage.
  • Assessmentsof current staff using our Assessment Tools.
  • Assessments of current processes and procedures related to the scope of the Audit.
  • Interviews ofselected managers and key software users.
  • GAP analysis of the current processes and the current management expectations.
  • Written Management Summary that includes Observations,prioritized Recommendations, and an initialdraft of an Action Planfor implementing the Recommendations
  • Presentation of Observations, Recommendations, and Action Plan to theExecutive Team.
  • Assistance with the implementation the Action Plan approved by the Executive Team.